At Engitek (Pty) Ltd, we want you to be satisfied with your purchase.

Returns

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in original condition

• All original packaging is intact

• Proof of purchase is provided

Non-returnable items

We do not accept returns for:

• Custom-made or special-order items

• Items damaged due to misuse or improper installation

• Clearance or final sale items (if applicable)

Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection

• Approved refunds will be processed within 7–14 business days

• Refunds are issued to the original payment method

Return shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

Damaged or incorrect items

If you receive a faulty or incorrect item, contact us within 48 hours of delivery with photos.

📧 Email: info@engitek.co.za
🌐 Website: https://www.engitek.co.za/